11 个职位，关键词「Training Manager」

共 1,574 个职位 · 中国

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Christian Dior Couture
Assistant QA & Training Manager /Assistant QA & Training Manager
Shanghai, 中国 · 无固定期限 · 全职
Fendi
FENDI Retail Training Manager-Mainland China
Shanghai, 中国 · 无固定期限 · 全职
Givenchy
Retail Training Manager - Givenchy
Shanghai, 中国 · 无固定期限 · 全职
Loewe
LOEWE-Assistant Training Manager
Shanghai, 中国 · 无固定期限 · 全职
Parfums Christian Dior
Assistant Training Manager - Makeup
Shanghai, 中国 · 无固定期限 · 全职
Parfums Christian Dior
Assistant Training Manager - Makeup
Shanghai, 中国 · 无固定期限 · 全职
Chanel
FBP Assistant Training Manager (Shanghai)
Shanghai, 中国 · 全职
Parfums Christian Dior
Makeup Trainer or Assistant Training Manager
Shanghai, 中国 · 无固定期限 · 全职
Fresh
Program Training Manager
Shanghai, 中国 · 无固定期限 · 全职
Tiffany & Co.
HJ Watch Development & Training Manager
Shanghai, 中国 · 无固定期限 · 全职
LVMH Perfumes & Cosmetics
(Assistant) Training Manager (PCD Travel Retail)
Shanghai, 中国 · 无固定期限 · 全职

Christian Dior Couture

Assistant QA & Training Manager /Assistant QA & Training Manager

Shanghai, 中国 · 无固定期限 · 发布于15天前

职位详情

雇佣类型
工作时间: 全职
地点: Shanghai, 中国

职位描述

MISSION & OBJECTIVES - Set up the quality control system and ensure the total service quality - Monitor the service quality and set up, maintain and update technical documents - Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system - Drive, develop, coordinate, and conduct a consistent training delivery, and virtual programs to support online sales team to achieve business goal - Deal with Quality Complaint and make related investigate - Deliver professional coaching in order to ensure the highest level of boutique experience, client satisfaction, business performance KEY RESPONSIBILITIES Monitoring & Reporting - The quality of service and sales of all ambassadors all channel (includes call / email / Wechat ) are inspected every day - Service quality monitoring by sampling agents' recordings - Announce the monthly QA performance of each ambassador by email once a month - Regularly analyze and discuss service quality problems with team leader, confirm existing problems, make corresponding counseling arrangements - Update QA standards and announce to the teams, ensure that all ambassadors are knowledgeable and follow it - Lead the departmental Quality Monitoring Program that drives employee development and engagement as well as a culture of excellence - Set and monitor KPI indicators and requirements of online sales, and ensure that the outsourcing call center meets our KPI requirements Facilitate on-boarding of newcomers - Conduct the instore part of the New Hire onboarding - Conduct Product Essential training - On floor observation of the trainees, giving feedback on progress to the individual, their Line Manager during onboarding and induction Deliver the product, service and selling skill training - Deliver engaging, interactive training to our online sales and service team on fashion trends and styling methodology - Act as the ambassador of Dior products and maintain deep knowledge of our design inspiration by our designers - Share best practices, resources, and inspirational stories to create excitement and raise awareness on Dior products COMPETENCY - Integrity and Trust Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him/herself for personal gain - Process Management Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources - Fairness to Others Treats direct reports equitably; acts fairly; has candid discussions; doesn't have agenda; doesn't give preferential treatment. - Conflicts Management Steps up to conflicts, seeing them as opportunities; reading situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise EDUCATION: Bachelor Degree; LANGUAGE: Fluent in Mandarin and English and in both written and oral communication

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Christian Dior Couture (LVMH) 正在招聘 466 个职位，覆盖 32 个国家. 查看其全部职位

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